Complaints Policy

Starling Hub CIC is committed to providing positive and supportive experiences through our activities and services. We recognise that concerns or complaints may arise and welcome feedback as an opportunity to improve our work.

If you have a complaint about any aspect of Starling Hub CIC’s activities, services or conduct, you can contact us by email or in writing.

Please provide:

• Your name and contact details
   
• A clear description of the complaint
   
• Any relevant information or evidence
   

Once a complaint is received, we will:

1. Acknowledge the complaint within a reasonable timeframe
    
2. Review the issue and gather relevant information
    
3. Respond with an explanation or appropriate resolution
    

Where necessary, we may take steps to review procedures or make improvements based on feedback received.

Complaints can be submitted to:

Starling Hub CIC
Email: info@starlinghubcic.org

We aim to handle all complaints fairly, respectfully and in a timely manner.